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If Your Office Gets Poor Reviews

If Your Office Gets Poor Reviews

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Posted on 06-10-2011

Sometimes no matter what great service you provide your patients, bad reviews can come up at online review sites.  A patient might have unrealistic celebrity-smile expectations from your work, or the person might just be vicious at heart.

When you get a bad review, don't argue or try to discredit the person in a response.  This will just make you look worse.

Instead, if you can reply to the review, publicly offer to help resolve the situation.  Invite the person to come to your office or to call so you can discuss the issue.  Let them know you're willing to help correct any misunderstandings.  You don't have to agree that you made a mistake, but if you are professional and respectful, this will make you look very good to other readers and possibly compel the person to remove the review. 

Lolly said:

Woah nelly, how about them alppes!

2011-12-31 07:13:26

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