Posted on 2011-06-13 15:42:06
Here is a tip that many dentists miss, even though on the face of it, it should be very obvious.
When a patient refers someone new to your office, it is essential that you promptly thank the original referring patient. Do not delay past the first referred appointment.
People expect and enjoy appreciation for their deeds on your behalf, and will continue to provide these types of favors if rewarded with acknowledgement. They also are discouraged by lack of appreciation. Keep this in mind to build your practice.