Home / Services / Unlimited Technical Support
DentalMatrix™ is passionate about the importance of customer support. We go the extra mile for our clients and have seen a very favorable response from our clients. The combination of great website performance in the search engines and top tier customer support has resulted in a 94% retention ratio – one of the highest in the industry. We have a dedicated team of in-house customer support coaches who are very knowledgeable in our technologies and web marketing as a whole. You can be confident that when you call, our Support Coaches will not only be very knowledgeable but will also go the extra mile to “wow” you. The goal of our Customer Support team is to ensure peak performance for your web marketing program.
Our customer experience department’s mission reads as follows: "Our commitment is to empower our clients to grow a winning internet presence." This means we are here to guide DentalMatrix™ clients on a variety of topics including the formatting of new content, uploading images, email assistance, search engine optimization and much more. With one phone call you see that our commitment to having a positive attitude and providing intelligent, well thought out solutions is stronger than ever.
Our coaches are able to go a step further than phone support as each workstation is set up with remote desktop software. If you have an issue, no problem! In a snap, our support coaches can securely access your computer and see what you see, making troubleshooting and learning a breeze. The support team is available to support you Monday-Friday from 7:30 am – 4:00 pm Pacific over the phone or 24 hours a day through our support website and email system.
Call us at 800-462-8749 or fill out this quick form and one of our Internet Consultants will contact you shortly.